Our Policies
The commitments that keep our service safe, fair, and consistent — for customers and staff alike.
Customer Service Policy
Our commitment to resolving customer complaints through investigation, corrective action, and continuous process improvement.
Read more →DBS Checks
Our DBS checks policy, including mandatory basic checks, reporting convictions, and maintaining a detailed register.
Read more →Training Policy
Our detailed training policy, from health and safety orientation to hands-on telephonist role training and ongoing support.
Read more →Safeguarding Policy
Our safeguarding policy, ensuring protection for children, vulnerable adults, and at-risk individuals through robust procedures and training.
Read more →Equality & Diversity Policy
Our commitment to equality, diversity, and inclusion, ensuring respect, fairness, and a discrimination-free workplace for all employees.
Read more →Lost Property Procedure
Our lost property policy, including detailed record-keeping, driver protocols, and unclaimed property procedures.
Read more →Complaints Procedure (PDF)
Download the full complaints procedure document.
Read more →Ready when you are
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